Crypto wallet and transfers

How the custodial wallet works, which assets and networks are supported, how to receive and send crypto, and what to do when a transfer goes wrong.

How do I find a bitcoin transaction ID?

A bitcoin transaction ID (TXID), also called a transaction hash, is a 64-character identifier for one on-chain transfer. For a crypto transfer made through Quppy, copy the transaction hash from the transaction in Quppy, or find it on a blockchain explorer for the Bitcoin network by searching the sending or receiving address. Paste the ID into the explorer to check whether the transaction is pending or confirmed. Exchanges inside Quppy are not blockchain transfers and do not have a transaction ID.

How do I receive crypto from an external wallet?

Eligible users can receive supported crypto-assets from compatible external wallets and crypto platforms. Before sending, select the asset and currently supported network in Quppy, copy the deposit details and use the same asset and network on the external platform. Do not use an old address or unsupported network.

How to send crypto from Quppy to an external wallet

Eligible users can send supported crypto-assets from Quppy to compatible external wallet addresses. Select the asset and network available to your account, enter or scan the destination address, review the amount and transaction details, and complete the required confirmation steps. Blockchain transactions normally cannot be reversed.

Is the Quppy crypto wallet custodial?

Yes. Quppy Crypto uses a custodial wallet model. Supported digital assets are held and administered by the applicable crypto-service provider for the user’s country, while the user manages balances and initiates deposits, withdrawals and exchanges through the Quppy interface. In the EEA, the applicable provider and custodian is Payhound Limited.

What happens if I send crypto to the wrong wallet address?

A crypto transfer sent to the wrong wallet address may be permanently lost. Confirmed blockchain transactions normally cannot be cancelled or reversed. Stop sending additional funds, preserve the transaction details, contact Quppy Support and, where relevant, contact the owner or platform controlling the destination address. Recovery is not guaranteed.

What happens if I use the wrong blockchain network?

A crypto transfer sent through the wrong or unsupported blockchain network may not be credited and can result in permanent loss. Blockchain transactions normally cannot be cancelled or reversed. Stop sending additional funds, save the transaction details and contact Quppy Support and the other wallet or platform involved. Recovery is not guaranteed.

What is Quppy Crypto?

Quppy Crypto is the custodial wallet and exchange experience inside the Quppy financial super app. Eligible users can hold supported crypto-assets, receive crypto from compatible external wallets, send crypto to compatible external wallets, exchange supported crypto-assets and move between crypto, EUR and GBP. Assets, networks, providers and availability vary by country.

Which crypto-assets and networks does Quppy support?

Quppy currently supports BTC on Bitcoin, ETH and USDC on Ethereum, and TRX on TRON. USDT on Ethereum and TRON is available only outside the EEA, subject to country and provider eligibility. SOL, USDC on Solana and USDT on Solana outside the EEA are coming soon.

Why is my crypto transaction pending or under review?

A crypto transaction can remain pending because it is waiting for blockchain confirmations, the external platform has not completed processing, the applicable provider is processing it, or a security, compliance or Travel Rule review is required. “Pending” and “under review” are not the same as “failed.” Check the transaction status and evidence before contacting Support.

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