How an account is protected, what to do if a device is lost or an account is compromised, and how access is recovered.
Contact Quppy Support through an approved official channel. Account recovery is handled through a support-led security and identity-verification process. Quppy may request additional information and temporarily restrict sensitive operations while the request is reviewed. Recovery is not instant or guaranteed without completing the required checks.
Quppy uses multiple account and transaction controls, including PIN protection, biometric login on supported devices, two-factor authentication, transaction confirmation and new-device confirmation. Account recovery is handled through Quppy Support and identity and security checks. These controls reduce risk but cannot make an account, device or transaction completely risk-free.
If you lose a phone or device used for Quppy, contact Quppy Support through an approved channel as soon as possible. Secure the email account and phone number linked to Quppy, do not approve unexpected login or transaction requests and complete the required identity and security checks. Sensitive operations can be temporarily restricted during recovery.
If you believe your Quppy account may be compromised, contact Quppy Support immediately through an approved channel. Do not approve unexpected login, new-device or transaction requests. Secure the email account and phone number linked to Quppy, preserve evidence of suspicious activity and follow the identity and security checks requested by Support.
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