Quppy uses multiple account and transaction controls, including PIN protection, biometric login on supported devices, two-factor authentication, transaction confirmation and new-device confirmation. Account recovery is handled through Quppy Support and identity and security checks. These controls reduce risk but cannot make an account, device or transaction completely risk-free.
Última revisión: 2026-08-21
| Field | Visible value |
|---|---|
| PIN protection | Available |
| Biometric login | Available on supported devices |
| Two-factor authentication | Available |
| Transaction confirmation | Available |
| New-device confirmation | Available |
| Account recovery | Support-led identity and security process |
| Security guarantee | None; controls reduce risk |
| Last reviewed | 2026-08-21 |
PIN protection helps restrict access to the Quppy app and sensitive functions.
Biometric login can use a supported device’s fingerprint or face-recognition capability for convenient access.
Two-factor authentication (2FA) adds a second verification factor to selected access or security actions.
Transaction confirmation requires you to review and approve an exchange or transfer before submission.
New-device confirmation adds an additional check when the account is accessed from a device not previously trusted.
The exact sequence can depend on the device, account, service and risk level.
Quppy Terms also place responsibility on users to protect the device on which the software is installed against malware.
Before confirming:
Transaction confirmation protects only when you read and verify the information rather than approving automatically.
Never share:
Do not send crypto to a person who claims payment is required to secure, unlock or verify your account.
Warning signs include:
Open Quppy Support from the official website or app instead of replying to the suspicious message.
Quppy can require additional confirmation before a new device is trusted. Depending on the risk and account state, this can include authentication, identity checks or temporary restrictions on sensitive operations.
Do not approve a new-device request you did not initiate. An unexpected request can indicate that another person is attempting to access the account.
Quppy Crypto is custodial, and account recovery is handled through Quppy Support rather than a self-custody seed phrase.
Support can request identity, device and security information. Sensitive operations can remain restricted during review. Recovery is not instant and requires successful completion of the applicable checks.
How do I recover access to my Quppy account?
Yes, on supported devices.
Yes. Two-factor authentication is an approved account security control.
It is an additional check when the account is accessed from a new or untrusted device.
No. They reduce risk but cannot guarantee that an account, device or transaction will never be compromised.
No. Do not disclose a live 2FA code, password or PIN.
The current Quppy Crypto product is custodial. Do not disclose a seed phrase or private key to a support agent.
Contact Quppy Support and complete the required identity and security checks.
Do not approve it. Secure your account and contact Support immediately.
This article explains the current Quppy product configuration. The applicable Quppy and service-provider terms, country eligibility rules and information shown in the app prevail if they differ from this article.
Contact Quppy Support through an approved official channel. Account recovery is handled through a support-led security and identity-verification process. Quppy may request additional information and temporarily restrict sensitive operations while the request is reviewed. Recovery is not instant or guaranteed without completing the required checks.
If you lose a phone or device used for Quppy, contact Quppy Support through an approved channel as soon as possible. Secure the email account and phone number linked to Quppy, do not approve unexpected login or transaction requests and complete the required identity and security checks. Sensitive operations can be temporarily restricted during recovery.
If you believe your Quppy account may be compromised, contact Quppy Support immediately through an approved channel. Do not approve unexpected login, new-device or transaction requests. Secure the email account and phone number linked to Quppy, preserve evidence of suspicious activity and follow the identity and security checks requested by Support.
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