A crypto transaction can remain pending because it is waiting for blockchain confirmations, the external platform has not completed processing, the applicable provider is processing it, or a security, compliance or Travel Rule review is required. “Pending” and “under review” are not the same as “failed.” Check the transaction status and evidence before contacting Support.
Ostatnio sprawdzono: 2026-08-21
| Field | Visible value |
|---|---|
| Pending on blockchain | Waiting for network processing or confirmations |
| Pending with external platform | Sender or recipient platform has not completed processing |
| Pending in Quppy/provider | Operational processing or reconciliation |
| Under review | Security, compliance or Travel Rule checks may apply |
| Universal completion time | Not published |
| Transaction hash | Key evidence for on-chain transfers |
| Last reviewed | 2026-08-21 |
| Status | What it can mean | What to check |
|---|---|---|
| Created / submitted | Request was created but may not be broadcast or executed | App details and reference |
| Pending on blockchain | Network has not reached the required confirmation state | Transaction hash and explorer |
| Pending with sender | External platform has not broadcast or released the transfer | Sender platform status |
| Pending in Quppy/provider | Transfer is being detected, reconciled or processed | Asset, network, address and app status |
| Under review | Security, compliance, sanctions, source-of-funds or Travel Rule review | Requests for information |
| Completed | App/provider considers the operation completed | Final balance and transaction details |
| Failed / rejected | Operation did not complete | Error message, returned balance and Support guidance |
Status names can differ in the current app. Use the actual description shown for the transaction.
Do not send a duplicate transaction simply because the first one is slow.
Processing can vary because of:
Quppy does not publish one confirmation count or completion time for every asset and network. Requirements can change according to risk and provider policy.
A provider can review a transaction for reasons including:
A review does not automatically mean that the transaction is unlawful or rejected. It means additional assessment or information can be required.
Support may request:
Do not send passwords, PINs, live 2FA codes, private keys or seed phrases.
Contact Support when:
Provide one complete request with the evidence. Duplicate tickets can make investigation harder.
Quppy does not publish one universal processing or review time. Timing depends on the blockchain, asset, network conditions, provider, transaction type, external platform and any required security or compliance review.
Support should not promise a fixed resolution time unless an approved SLA applies to the specific case. If more information is required, the review can remain open until the request is answered.
Yes. A pending operation can later complete, fail, be rejected, expire or be returned depending on the transaction type and provider process.
Do not assume that a displayed balance is final until the status is completed and the funds are available for use. Do not spend or promise funds that remain pending.
No. Pending means the operation is not complete. Check the blockchain, platform and provider status.
The withdrawal may not yet have been broadcast, or it may have failed before on-chain submission. Check the app and contact Support if it remains unresolved.
There is no universal count published for every asset and network. The applicable provider determines the requirement.
The provider may still be detecting, reconciling or reviewing the transfer, or the asset, network, address or memo may be incorrect.
No. It means additional security, compliance or operational assessment can be required.
No. Do not duplicate a transaction until the first status is resolved.
No. Blockchain processing is controlled by the network and transaction conditions.
There is no universal time. It depends on the transaction and checks required.
Never send your password, PIN, live 2FA code, private key or seed phrase.
This article explains the current Quppy product configuration. The applicable Quppy and service-provider terms, country eligibility rules and information shown in the app prevail if they differ from this article.
Eligible users can receive supported crypto-assets from compatible external wallets and crypto platforms. Before sending, select the asset and currently supported network in Quppy, copy the deposit details and use the same asset and network on the external platform. Do not use an old address or unsupported network.
Eligible users can send supported crypto-assets from Quppy to compatible external wallet addresses. Select the asset and network available to your account, enter or scan the destination address, review the amount and transaction details, and complete the required confirmation steps. Blockchain transactions normally cannot be reversed.
A crypto transfer sent through the wrong or unsupported blockchain network may not be credited and can result in permanent loss. Blockchain transactions normally cannot be cancelled or reversed. Stop sending additional funds, save the transaction details and contact Quppy Support and the other wallet or platform involved. Recovery is not guaranteed.
A crypto transfer sent to the wrong wallet address may be permanently lost. Confirmed blockchain transactions normally cannot be cancelled or reversed. Stop sending additional funds, preserve the transaction details, contact Quppy Support and, where relevant, contact the owner or platform controlling the destination address. Recovery is not guaranteed.
Before a crypto exchange is confirmed, Quppy should show the applicable exchange rate, the amount you exchange, the estimated amount you receive and any costs associated with the operation. Rates can change before confirmation. Quppy does not currently publish one universal crypto exchange fee, spread or transaction limit in this Help Center article.
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