Yes. Quppy Crypto uses a custodial wallet model. Supported digital assets are held and administered by the applicable crypto-service provider for the user’s country, while the user manages balances and initiates deposits, withdrawals and exchanges through the Quppy interface. In the EEA, the applicable provider and custodian is Payhound Limited.
最近核查：2026-08-21
| Field | Visible value |
|---|---|
| Wallet model | Custodial only |
| Self-custody | Not the current Quppy Crypto model |
| External deposits | Supported for available assets and networks |
| External withdrawals | Supported for available assets and networks |
| Crypto-to-crypto exchange | Supported for available pairs |
| Fiat connections | EUR and GBP |
| EEA provider/custodian | Payhound Limited |
| Outside EEA | Applicable licensed or registered regional provider |
| Recovery | Support-led process through Quppy Support |
| Last reviewed | 2026-08-21 |
In a custodial wallet model, a crypto-service provider holds and administers the supported crypto-assets for the client under the provider’s service terms and regulatory permissions. The user accesses the service through an account interface rather than directly controlling a self-custody private key.
Through Quppy, eligible users can view supported balances, receive and send crypto, and request exchange operations. The applicable provider performs the custody, exchange or crypto-transfer service.
Important:
Quppy Crypto must not be described as a non-custodial, decentralised or self-custody wallet. Legacy Save Wallet, Spend Wallet, seed-phrase or private-key-import claims must not be used for the current product.
For eligible users under an EEA service configuration, applicable custody, exchange and crypto-transfer services available through Quppy are provided by Payhound Limited, a Malta-based Crypto-Asset Service Provider authorised under MiCA by the Malta Financial Services Authority.
Outside the EEA, the applicable licensed or registered crypto-service provider depends on the user’s jurisdiction. Its legal name, regulatory status, role and service terms must be shown before crypto services are activated.
Note:
Quppy provides the connected technology and user experience. Quppy must not be presented as the holder of a partner’s licence or as the legal custodian when the provider performs custody.
Who provides Quppy crypto services in the EEA?
The current Quppy Crypto product is not presented as self-custody. Account access and recovery are handled through Quppy’s account-security and support processes rather than through a user-managed recovery phrase as the primary product model.
Never share a PIN, 2FA code, password or any sensitive recovery information with another person. Quppy Support should not ask a user to disclose a private key or seed phrase.
Important:
If any legacy Quppy page still states that the current crypto product is decentralised or that only a seed phrase can restore access, it must be updated, redirected or archived before this article is published.
Asset, network, exchange-pair and operation availability depends on country, provider, account configuration and current service status.
View supported assets and networks
Available Quppy account and transaction controls include:
Important:
No security control eliminates every risk. Keep your device, email account and authentication methods secure, and review every asset, network, address and amount before confirmation.
If you lose access to your device or account, contact Quppy Support. Recovery is handled through a support-led security and identity-verification process.
Quppy may request additional information and temporarily restrict sensitive operations while the request is reviewed. Recovery time depends on the circumstances, the information provided and the checks required to protect the account.
Read how to recover your Quppy account
Custodial does not mean risk-free, insured or equivalent to a bank deposit. Any protection, segregation, liability or provider-failure treatment must be described only when supported by the applicable agreement and legal analysis.
| Topic | Quppy custodial model | Self-custody model |
|---|---|---|
| Asset administration | Applicable provider administers supported assets | User directly controls private keys |
| Primary access recovery | Support-led security and identity verification | Typically depends on user-controlled recovery material |
| Provider onboarding | KYC/eligibility required for regulated services | Varies by software and service |
| Transaction review | Security/compliance checks may apply | Blockchain transfer initiated by user software |
| Quppy status | Current model | Not the current Quppy Crypto model |
Note:
The self-custody column is general educational context, not a description of a separate live Quppy product.
No. The current Quppy Crypto product uses a custodial wallet model.
The applicable crypto-service provider holds and administers supported assets under its terms and regulatory permissions. In the EEA, that provider is Payhound Limited.
The current Quppy Crypto product is not presented as a self-custody wallet. Account recovery is handled through Quppy Support and a security and identity-verification process.
Yes, for supported assets and networks available to the account.
Yes, for supported assets and networks. Security, compliance and Travel Rule checks may apply.
A transaction or account can be delayed, limited or reviewed for security, compliance or legal reasons under the applicable terms.
This article does not state that crypto is a bank deposit or covered by deposit insurance. Any applicable protection must be verified from the provider agreement and legal framework.
Contact Quppy Support. Recovery is support-led and can require identity and security verification.
This article explains the current Quppy product configuration. The applicable Quppy and service-provider terms, country eligibility rules and information shown in the app prevail if they differ from this article.
For eligible users under an EEA service configuration, applicable crypto custody, exchange and transfer services available through Quppy are provided by Payhound Limited. Payhound is a Malta-based Crypto-Asset Service Provider authorised under MiCA by the Malta Financial Services Authority. Quppy provides the technology and connected user experience and is not the holder of Payhound’s authorisation.
Quppy currently supports BTC on Bitcoin, ETH and USDC on Ethereum, and TRX on TRON. USDT on Ethereum and TRON is available only outside the EEA, subject to country and provider eligibility. SOL, USDC on Solana and USDT on Solana outside the EEA are coming soon.
Eligible users can receive supported crypto-assets from compatible external wallets and crypto platforms. Before sending, select the asset and currently supported network in Quppy, copy the deposit details and use the same asset and network on the external platform. Do not use an old address or unsupported network.
Eligible users can send supported crypto-assets from Quppy to compatible external wallet addresses. Select the asset and network available to your account, enter or scan the destination address, review the amount and transaction details, and complete the required confirmation steps. Blockchain transactions normally cannot be reversed.
Contact Quppy Support through an approved official channel. Account recovery is handled through a support-led security and identity-verification process. Quppy may request additional information and temporarily restrict sensitive operations while the request is reviewed. Recovery is not instant or guaranteed without completing the required checks.
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