Treat unexpected messages asking for credentials, codes, payments or urgent account action as suspicious. Verify the message through a separate official Quppy channel before responding.
Última revisión: 2026-08-21
Current Quppy fraud guidance identifies official email addresses ending in:
The final Trust Center must also publish an approved list of:
Be cautious when a message:
quppy.com directly.If you believe your Quppy account may be compromised, contact Quppy Support immediately through an approved channel. Do not approve unexpected login, new-device or transaction requests. Secure the email account and phone number linked to Quppy, preserve evidence of suspicious activity and follow the identity and security checks requested by Support.
Quppy uses multiple account and transaction controls, including PIN protection, biometric login on supported devices, two-factor authentication, transaction confirmation and new-device confirmation. Account recovery is handled through Quppy Support and identity and security checks. These controls reduce risk but cannot make an account, device or transaction completely risk-free.
A Quppy transaction can be delayed, placed under review, returned or rejected because of payment-route rules, blockchain confirmations, incorrect details, security controls, transaction limits, provider availability, sanctions or AML/CFT checks, Travel Rule information, source-of-funds questions, or a technical incident. A pending or rejected status does not identify one specific cause, and Quppy may be legally unable to disclose every internal risk indicator.
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