A crypto transfer sent through the wrong or unsupported blockchain network may not be credited and can result in permanent loss. Blockchain transactions normally cannot be cancelled or reversed. Stop sending additional funds, save the transaction details and contact Quppy Support and the other wallet or platform involved. Recovery is not guaranteed.
Last reviewed 2026-08-21
| Field | Visible value |
|---|---|
| Risk | Permanent loss or inaccessible funds |
| Blockchain reversal | Normally unavailable |
| Quppy recovery guarantee | None |
| Immediate action | Stop, collect transaction details and contact Support |
| Required evidence | Asset, network, transaction hash, address, amount and time |
| Sensitive data | Never share password, PIN, 2FA code, private key or seed phrase |
| Last reviewed | 2026-08-21 |
A blockchain address and token can be handled differently across networks. The receiving service monitors only the assets and networks it supports. If a transfer is sent through a different network, the transaction can be valid on-chain while remaining invisible or inaccessible to the intended receiving service.
For example, USDT on Ethereum, USDT on TRON and USDT on Solana are separate network configurations. Support for one does not imply support for the others.
Important:
A successful blockchain confirmation proves that the network processed the transaction. It does not prove that Quppy or the destination platform supports or can credit that asset/network combination.
The funds can arrive at a blockchain address but not be detected or credited by the applicable Quppy provider. Recovery can require technical access that may not exist or may be prohibited by the custody setup.
The destination platform may receive the on-chain transaction but be unable to credit it to the user. The receiving platform usually controls whether recovery is possible.
A token contract that is not supported can remain uncredited even when the network itself is supported.
Some platforms use a shared address and rely on a memo, tag or reference to identify the user. Without it, manual identification may be needed and recovery is not guaranteed.
Normally no. Once a blockchain transaction has been submitted and confirmed, Quppy cannot cancel or rewrite the blockchain record.
A provider may investigate whether technical recovery is possible, but this depends on the asset, network, destination, custody architecture, provider policy and legal or compliance constraints.
Important:
Do not promise recovery, a recovery fee, a recovery time or a minimum amount unless the applicable provider has approved a public recovery policy.
| Field | Visible value |
|---|---|
| Quppy account | Registered email or approved account identifier |
| Asset | Name and ticker |
| Network | Network used by the sender |
| Transaction hash | Full on-chain transaction identifier |
| Address | Destination address |
| Amount | Exact transferred amount |
| Time | Approximate submission time and timezone |
| Other platform | Name of sender or recipient wallet/exchange |
| Memo/tag | Value used or confirmation that none was entered |
Important:
Support does not need your password, PIN, 2FA code, private key or seed phrase. Do not share those credentials with anyone.
Support cannot guarantee that funds will be recovered. It may also be unable to disclose internal security or compliance details.
View supported assets and networks
Yes. SOL and USDC on Solana are coming soon. USDT on Solana is coming soon outside the EEA only. Do not send a Solana-network asset until the current Quppy app explicitly shows that combination as available.
USDT is unavailable through Quppy for EEA-configured accounts on every network.
Why is USDT unavailable in the EEA?
A wrong address is a different issue from a wrong network. If the address is valid and controlled by another person, only that controller may be able to return the funds. Quppy cannot normally reverse the transfer.
Contact Quppy Support and the destination platform or recipient immediately with the transaction details. Do not send a second transaction.
Normally no. Confirmed blockchain transactions generally cannot be cancelled or reversed.
No. It means the network processed the transaction. The asset, network, address and memo must also be supported and correct for Quppy to credit it.
Recovery is not guaranteed and may be impossible. Support can investigate only under the applicable provider’s technical and legal process.
No public recovery-fee promise or schedule is approved in this article. Any fee must be disclosed by the applicable provider before work is undertaken.
There is no universal recovery timeline. Investigation depends on the network, provider, technical feasibility, information provided and required checks.
No. After an error, do not send additional funds to the same unsupported combination. Contact Support first.
The destination may be unable to assign the transfer automatically. Contact Support with the transaction hash and account details; recovery is not guaranteed.
Never provide your password, PIN, 2FA code, private key or seed phrase.
This article explains the current Quppy product configuration. The applicable Quppy and service-provider terms, country eligibility rules and information shown in the app prevail if they differ from this article.
Quppy currently supports BTC on Bitcoin, ETH and USDC on Ethereum, and TRX on TRON. USDT on Ethereum and TRON is available only outside the EEA, subject to country and provider eligibility. SOL, USDC on Solana and USDT on Solana outside the EEA are coming soon.
Eligible users can receive supported crypto-assets from compatible external wallets and crypto platforms. Before sending, select the asset and currently supported network in Quppy, copy the deposit details and use the same asset and network on the external platform. Do not use an old address or unsupported network.
Eligible users can send supported crypto-assets from Quppy to compatible external wallet addresses. Select the asset and network available to your account, enter or scan the destination address, review the amount and transaction details, and complete the required confirmation steps. Blockchain transactions normally cannot be reversed.
Yes. Quppy Crypto uses a custodial wallet model. Supported digital assets are held and administered by the applicable crypto-service provider for the user’s country, while the user manages balances and initiates deposits, withdrawals and exchanges through the Quppy interface. In the EEA, the applicable provider and custodian is Payhound Limited.
Contact Quppy Support through an approved official channel. Account recovery is handled through a support-led security and identity-verification process. Quppy may request additional information and temporarily restrict sensitive operations while the request is reviewed. Recovery is not instant or guaranteed without completing the required checks.
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