Trust Center
Clear answers about Quppy, your money and crypto.
Learn how Quppy services are provided, which legal entities and regulated partners are involved, how fiat and crypto are handled, which security and verification controls apply, and where each service is available.
Trust principle: Quppy explains the service, provider, jurisdiction, status, cost and effective date before asking a user to act.
Quick facts
Quick facts
- What is Quppy?
- A technology and software platform connecting payment and custodial crypto services
- Quppy legal entity
- QUPPY EUROPE OÜ, Estonia, registry code 14418677
- Is Quppy a bank?
- No
- Personal fiat currencies currently represented
- EUR and GBP
- Supported Personal payment routes
- SEPA Standard, SEPA Instant, Faster Payments and CHAPS, subject to account configuration
- Quppy fee for live supported EUR/GBP fiat transfers
- €0 / £0
- Crypto-wallet model
- Custodial
- EEA crypto provider
- Payhound Limited
- EEA regulatory framework
- MiCA authorisation through Payhound Limited, supervised by the MFSA
- USDT through Quppy in the EEA
- Unavailable
- Global availability
- Eligible users worldwide, except sanctioned or otherwise restricted jurisdictions; services vary by country
- Last reviewed
Fee clarification. Free refers to Quppy’s fiat-transfer fee for currently available supported EUR and GBP transfers. Currency exchange, crypto exchange, blockchain-network and third-party costs can apply separately.
Need urgent help?
I think my account has been compromised
Stop transacting, secure the connected email and device, and contact official Quppy Support immediately.
I lost my phone or device
Contact support, secure your email and mobile account, and begin the support-led recovery process.
I received a suspicious message
Do not click the link or share credentials. Verify the message through a separate official Quppy channel.
My transaction is pending or rejected
Check the status, avoid creating a duplicate and review any request for information.
I want to make a complaint
Use the complaint route for the legal entity responsible for the service.
Explore the Trust Center
Quppy and service providers
Understand Quppy’s technology role, identify the legal entity serving you and see which terms apply.
Regulation and MiCA
Learn how EEA crypto services are provided, who Payhound Limited is and how to verify an authorisation.
Funds and crypto custody
See who holds or safeguards fiat funds, whether balances are deposits and how custodial crypto works.
Security and fraud protection
Find account-security controls and immediate actions after phishing, device loss or suspected compromise.
Verification and compliance
Understand identity checks, source-of-funds requests and transaction reviews.
Fees, rates and limits
See what free EUR and GBP transfers mean and how exchange, network and third-party costs differ.
Availability and eligibility
Check worldwide availability, country-specific service status and regional asset restrictions.
Complaints and support
Use official support channels and the complaint process for Quppy or the responsible provider.
Most asked questions
What MiCA-authorised service provision means in practice
- 01
Clear identification of the crypto provider
- 02
Published service scope
- 03
Eligibility and risk disclosures
- 04
Fees and provider shown before relevant operations
- 05
Independently verifiable authorisation
How Quppy services are provided
Service model
QUPPY EUROPE OÜ
Technology and software
Payment provider(s)
Account details, fund holding/safeguarding, payment execution and payment rails
Crypto-service provider
Custody, exchange and crypto transfers
Quppy
Provides the software, interface and connected experience.
Payment providers
Provide the regulated fiat functions defined in the customer agreement. Current Quppy Terms name 2PAYAPP LIMITED as the euro-based SEPA processing partner. Exact account-details, fund-holder and payment-executor records must be shown by country and service.
Crypto providers
In the EEA, applicable custody, exchange and transfer services are provided by Payhound Limited. Outside the EEA, the applicable licensed or registered provider must be identified for the user’s jurisdiction before activation.
Provider information by country
Choose your country to see which providers and services apply
The country selector returns a service-by-service answer rather than a single global status: country, customer type, service, provider legal name, provider role, regulator, authorisation or registration, status, effective date, last reviewed and applicable terms.
How we keep answers current
Every Trust article displays who the answer applies to, service and region, applicable provider, status, effective date, last reviewed date, official evidence and related terms.
Article states
- Current
- Scheduled update
- Under legal review
- Outdated
- Archived
An outdated article must not continue to present a superseded answer as current.
Important. Trust Center articles are explanatory. The applicable Quppy and provider agreements prevail.
Legal and support
Quppy Terms, privacy notice, fees and limits, global availability, Help Center, service status, contact and complaints.
Important. Trust Center articles are explanatory. The applicable Quppy and provider agreements prevail.