Before a crypto exchange is confirmed, Quppy should show the applicable exchange rate, the amount you exchange, the estimated amount you receive and any costs associated with the operation. Rates can change before confirmation. Quppy does not currently publish one universal crypto exchange fee, spread or transaction limit in this Help Center article.
Last reviewed 2026-08-21
| Field | Visible value |
|---|---|
| Exchange rate | Shown before confirmation |
| Amount exchanged | Shown before confirmation |
| Estimated amount received | Shown before confirmation |
| Applicable costs | Shown where applicable |
| Public universal crypto fee | Not published |
| Public universal spread | Not published |
| External transfer network cost | Can apply separately |
| Public rate calculator | Not required for initial launch; any public rate is indicative unless stated otherwise |
| Last reviewed | 2026-08-21 |
A clear exchange quote should show:
| Field | What it tells you |
|---|---|
| You exchange | Asset or fiat currency and amount deducted |
| You receive | Estimated asset or fiat currency and amount credited |
| Exchange rate | Rate used to calculate the result |
| Applicable costs | Fee, spread or other cost shown for the operation |
| Quote validity | Whether the quote can still be confirmed, if applicable |
| Provider | Entity providing the exchange service for the account |
Do not confirm an exchange if the currencies, assets or expected amounts are unclear.
Exchange rate is the conversion relationship between the two assets or currencies.
Fee is a separately identified cost charged for the operation, if applicable.
Spread or markup is a difference that can be incorporated into the quoted rate rather than shown as a separate line.
Network cost relates to an external blockchain transfer and is not the same as an exchange cost.
The final quote must make the total expected result understandable even when not every pricing component is presented in the same format.
Yes. Crypto markets can move quickly. A rate shown before the confirmation screen, in a public market widget or in an old screenshot may no longer apply when you submit the exchange.
The rate that matters is the current executable quote shown in Quppy at the point of confirmation, subject to any quote-validity rule displayed there.
Quppy must not use claims such as “guaranteed rate,” “rate locked,” “best rate” or “the rate you see is always the rate you get” unless the product mechanics and evidence support them.
This article does not state that crypto exchange is free.
Quppy currently has a separate commercial claim for supported EUR and GBP fiat transfers: no Quppy transfer fee. That statement does not automatically cover:
Review the current quote and applicable terms before confirming.
A blockchain network cost can apply when crypto is sent to an external wallet or received through a transaction whose sending platform charges a network fee.
It is separate from the exchange quote unless the app explicitly combines or discloses it as part of the same transaction.
Network costs can change with the blockchain, congestion and provider policy. Quppy does not publish one fixed network fee for all assets and networks.
A public website rate, if shown, should normally be treated as indicative unless the page explicitly states that it is executable and describes its validity.
An indicative widget can help compare pairs but should not be used to promise:
The final exchange decision must be based on the in-product quote.
Differences can result from:
A public market index does not necessarily represent an executable price for a specific customer and amount.
Before confirmation, stop and review the pair, direction, amount and quote.
After confirmation:
Do not repeat the exchange while the first operation is unresolved.
In the current Quppy quote before confirmation.
Yes. Crypto rates can move until the exchange is confirmed, unless a valid locked-quote mechanism is explicitly shown.
No universal numeric fee is published in this article. Review the current quote and applicable terms.
Spread or markup is a pricing difference that can be included in the quoted rate rather than shown as a separate fee.
Not necessarily. Network costs relate to external blockchain transfers and can apply separately.
No. The no-Quppy-transfer-fee claim applies to currently supported fiat transfers, not automatically to exchange.
Not unless it is explicitly described as an executable quote. Public rates should normally be treated as indicative.
Market source, timing, liquidity, spread, transaction size and provider pricing can differ.
This article explains the current Quppy product configuration. The applicable Quppy and service-provider terms, country eligibility rules and information shown in the app prevail if they differ from this article.
Yes. Eligible users can exchange supported crypto-assets with EUR and GBP in both directions where the pair is available: fiat-to-crypto and crypto-to-fiat. The Quppy Personal IBAN remains a fiat account service; the exchange is a separate regulated Quppy Crypto service with its own provider, rates, costs, limits and regional restrictions.
Yes. Quppy supports exchange between available crypto-assets for supported pairs. You cannot assume that every asset can be exchanged directly for every other asset. The available pair, rate, estimated result, costs and regional restrictions are shown according to your country, provider and account configuration before confirmation.
Yes. Quppy charges no transfer fee for all currently supported fiat transfers in EUR and GBP. This applies to the Quppy transfer fee on eligible SEPA Standard, SEPA Instant, Faster Payments and CHAPS operations available to the account. Currency exchange, crypto exchange, blockchain-network and third-party costs are separate where applicable.
Quppy currently supports BTC on Bitcoin, ETH and USDC on Ethereum, and TRX on TRON. USDT on Ethereum and TRON is available only outside the EEA, subject to country and provider eligibility. SOL, USDC on Solana and USDT on Solana outside the EEA are coming soon.
A crypto transaction can remain pending because it is waiting for blockchain confirmations, the external platform has not completed processing, the applicable provider is processing it, or a security, compliance or Travel Rule review is required. “Pending” and “under review” are not the same as “failed.” Check the transaction status and evidence before contacting Support.
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